Frequently Asked Questions (FAQs)

What products does Solelix sell?

Solelix sells shoes.

Where does Solelix ship?

We currently ship to customers in the United States only.

How long does order processing take?

Orders are typically processed within 1–3 business days.

How long does delivery take?

After processing, delivery typically takes 5–11 business days.

How much does shipping cost?

Standard shipping is free on all orders.

Which shipping carriers does Solelix use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available carriers.

What currency are prices displayed in?

All prices are displayed in U.S. dollars (USD).

What payment methods do you accept?

Solelix accepts:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

Can I return my order?

Eligible products may be returned within 30 days.

Returned products must meet the applicable return requirements. Items that have been used, worn, washed, damaged after delivery, or otherwise do not meet the return conditions may not be eligible for a return.

Who pays for return shipping?

The customer is responsible for return shipping costs.

When will I receive my refund?

Once an eligible return is received and processed, refunds are issued within 5–10 business days.

Refunds are sent to the original payment method.

Do I need to contact Solelix before returning an item?

Yes. Items returned without prior return authorization, where applicable, may not be eligible for a refund.

What items cannot be returned?

Items that generally cannot be returned include products that have been used, worn, washed, or damaged after delivery; items with removed tags or labels; products without their original packaging or included components; customized, personalized, or made-to-order products; clearance or final-sale items; gift cards and digital products; and products returned after the eligible return period.

Additional return exclusions may apply as described in our Return and Refund Policy.

What if my order arrives damaged, defective, missing, or incorrect?

Please contact Solelix regarding the issue.

For damaged, defective, missing, or incorrect-item claims, an uncut unboxing video clearly showing the product and the issue is required. Without the required video, the claim may not be processed.

How can I contact Solelix?

You can contact us by email or phone:

Email: support@solelix.shop
Phone: +1 917-719-4490

Email support is available 24/7.

Where is Solelix located?

Solelix is located at:

517 E 117th St
New York, NY 10035
United States