Terms of service

Welcome to Solelix. This website, located at https://www.solelix.shop/ (the "Site"), is operated by Solelix ("we," "us," or "our").

By accessing or purchasing from our Site, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before accessing or using our website.

1. Overview & General Conditions

This website offers shoes and related e-commerce services to customers located within the United States.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Service.

We reserve the right to refuse service to anyone for any legitimate business reason at any time.

2. Store & Product Information

We make every effort to display the colors, features, and details of our shoes as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the exact colors of the products.

  • Pricing: All prices listed on our Site are in US Dollars ($ USD). Prices for our products are subject to change without notice.

  • Product Availability: We reserve the right to limit the sales or quantities of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

3. Order Processing, Cut-off Time & Shipping Terms

All orders placed on our Site are governed by the following operational parameters:

  • Order Cut-off Time: 5:00 PM (EST / New York Time). Orders placed after this time will begin processing on the following business day.

  • Order Processing Time: 1 to 3 business days.

  • Estimated Delivery Time: 5 to 11 business days following fulfillment.

  • Shipping Cost: Free standard shipping on all orders.

  • Shipping Destination: We ship exclusively within the United States.

  • Couriers: Delivery is handled via USPS, UPS, FedEx, DHL, or other recognized logistics partners.

We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email address or phone number provided at the time the order was placed.

4. Payment Terms

We accept the following payment methods for purchases made on our Site:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All transactions are processed securely in USD ($). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Returns and Refunds

Our return policy forms an integral part of these Terms of Service.

  • Return Period: You have 30 business days from the date of delivery to request a return.

  • Return Shipping: Customers are responsible for paying return shipping costs.

  • Condition & Verification: Products must be unused, unwashed, with original tags and packaging intact. A clear, continuous, and uncut unboxing video showing the product and any defects or issues is required to authorize a return.

  • Refund Method: Approved refunds will be processed back to your original payment method within 5 to 10 business days.

For full details regarding non-returnable items and step-by-step instructions, please review our separate Return and Refund Policy.

6. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any international, federal, or state regulations, rules, or laws.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To submit false or misleading information.

  • To upload or transmit viruses, malware, or any other type of malicious code that could compromise the functionality or security of the Service or Site.

  • To collect or track the personal information of others.

7. Limitation of Liability & Warranties

Our Site and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, except as expressly stated by us.

In no case shall Solelix, our directors, officers, employees, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Site or products purchased from us.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York and the applicable laws of the United States.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

10. Contact Information

Questions about the Terms of Service should be sent to us using the contact details below:

  • Store Name: Solelix


  • Support Email: support@solelix.shop (24/7 Email Support)

  • Phone: +1 917-719-4490

  • Business Address: 517 E 117th St, New York, NY 10035, United States