Shipping policy

At Solelix, we strive to process and deliver your shoe orders in a clear, timely, and reliable manner. This Shipping Policy outlines our shipping procedures, delivery timelines, costs, and coverage areas for purchases made on https://www.solelix.shop/.

This policy applies exclusively to orders delivered within the United States.

1. Shipping Destination

We currently ship orders exclusively to addresses within the United States. We do not offer international shipping at this time.

2. Shipping Rates & Fees

  • Standard Shipping: Free on all orders.

  • Hidden Fees: There are no hidden fees or additional standard shipping charges added at checkout.

3. Order Processing & Delivery Timelines

Our total estimated delivery time consists of order processing time plus transit/delivery time:

  • Order Cut-Off Time: 5:00 PM (EST / New York Time). Orders received after 5:00 PM will begin processing on the next business day.

  • Order Processing Time: 1 to 3 business days (Monday through Friday, excluding public holidays). During processing, we inspect, pack, and prepare your shoes for carrier handover.

  • Delivery Time: 5 to 11 business days following dispatch.

  • Total Estimated Delivery Window: 6 to 14 business days from order placement.

4. Shipping Carriers

To ensure secure and reliable delivery, orders are shipped using trusted postal and courier services, including:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional standard delivery services

5. Order Tracking

Once your order has been packed and handed over to the courier, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number on the courier's official website to monitor the transit status of your parcel.

6. Order Modifications & Cancellations

If you need to change your shipping address or cancel an order, please contact us immediately at support@solelix.shop. Address changes or cancellations can only be processed before your order enters fulfillment. Once an order has been processed and handed over to the carrier, we cannot modify or cancel the shipment.

7. Delivery Issues & Address Errors

  • Incorrect Address: Please ensure your shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Lost or Delayed Packages: If your tracking information shows that your package has been in transit past the expected delivery window or was delivered but you have not received it, please contact our support team at support@solelix.shop so we can assist in investigating with the shipping carrier.

8. Contact Information

If you have any questions or concerns regarding the delivery of your order, please reach out to our customer support team:

  • Store Name: Solelix


  • Support Email: support@solelix.shop (24/7 Email Support)

  • Phone: +1 917-719-4490

  • Business Address: 517 E 117th St, New York, NY 10035, United States.