Privacy policy

This Privacy Policy describes how Solelix ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.solelix.shop/ (the "Site").

We respect your privacy and are committed to protecting the personal data you share with us in compliance with applicable United States privacy laws and e-commerce standards.

1. Information We Collect

When you visit our Site or place an order for shoes, we collect certain information necessary to process your transaction, improve your shopping experience, and maintain secure site operations.

Information You Provide Directly

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Order Information: Details regarding the shoes you purchase, payment confirmation details, and communication history with our customer support team.

Information Collected Automatically

  • Device & Usage Details: IP address, browser type, operating system, time zone, referring URLs, pages viewed, and interaction with our Site.

  • Tracking Technologies: Information collected via cookies, pixel tags, and web beacons.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

  • Fulfilling Orders: Processing transactions, arranging shipping to United States addresses, providing order tracking updates, and managing returns or refunds.

  • Customer Support: Responding to inquiries and providing technical or shopping assistance via email and phone.

  • Site Optimization & Analytics: Analyzing how customers browse and interact with our store to enhance user experience and performance.

  • Marketing Communications: Sending relevant updates, promotions, and announcements via email (if you have opted in to receive such communications).

  • Security & Fraud Prevention: Safeguarding our website against fraudulent transactions, unauthorized access, and legal liability.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to ensure core functionality, simplify shopping processes, and deliver personalized experiences.

  • Essential Cookies: Necessary for basic website navigation, cart management, and secure checkout.

  • Analytics Cookies (Google Analytics): We use Google Analytics to collect aggregate, anonymous data about visitor traffic and browsing behavior. This helps us understand how visitors interact with our Site and optimize overall performance.

  • Marketing & Retargeting Pixels (Meta Pixel): We use the Meta Pixel to evaluate the effectiveness of our advertising campaigns and deliver relevant content to users interested in our products.

You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect certain functional elements of our website.

4. Email Marketing

If you opt-in to our mailing list during checkout or through our Site, we may send you emails regarding new shoe releases, store updates, and promotional offers. You can unsubscribe from these communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us at support@solelix.shop.

5. Third-Party Service Providers

We share your personal information with trusted third-party service providers who assist us in operating our e-commerce business:

  • Shopify: Powers our online store platform and securely handles store operations and customer data.

  • Payment Processors: Facilitates secure transactions using Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.

  • Shipping & Logistics Carriers: Provides fulfillment and delivery services via USPS, UPS, FedEx, DHL, and other recognized carriers to ship your orders.

  • Analytics & Marketing Partners: Analytics tools (Google) and advertising pixels (Meta) to analyze site usage and support our marketing efforts.

We do not sell, rent, or trade your personal information to third parties for their independent financial gain.

6. Payment Security

All payments made on https://www.solelix.shop/ are encrypted and processed securely using industry-standard protocols. We do not store or have direct access to your full payment card details. All transactions are handled directly through authorized payment gateways compliant with PCI-DSS standards.

7. Data Retention

We retain your personal information, including order records, for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our business agreements.

8. Your Rights & Choices

Depending on your place of residence within the United States, you may have specific rights regarding your personal information:

  • Access: Request details about the personal information we hold about you.

  • Correction: Request updates or corrections to inaccurate personal information.

  • Deletion: Request the deletion of your personal data, subject to legal and contractual retention requirements.

  • Opt-Out: Unsubscribe from marketing emails or adjust your browser settings to decline tracking cookies.

To exercise any of these rights, please reach out to us using the contact details provided below.

9. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to have it removed.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated revision date.

11. Contact Information

For questions, concerns, or inquiries regarding our privacy practices and this policy, please contact us:

  • Store Name: Solelix


  • Support Email: support@solelix.shop (24/7 Email Support)

  • Phone: +1 917-719-4490

  • Business Address: 517 E 117th St, New York, NY 10035, United States